Refund Policy
Last updated: May 2026 | TV Subscription UK
1. Our Refund Approach
At TV Subscription UK, we want every customer to be satisfied with their IPTV subscription. We offer a free IPTV trial specifically so you can test the service before purchasing. We encourage all new customers to try the free trial first.
2. Free Trial First
Before subscribing, we strongly recommend requesting a free trial. This allows you to test stream quality, channel availability, and compatibility with your device at no cost. By trying before you buy, you can make a fully informed decision.
3. Refund Eligibility
Refunds may be considered in the following circumstances:
- The service was completely inaccessible from the moment of purchase due to an error on our part
- You were charged incorrectly or more than once for the same subscription
- A technical fault on our servers prevented access for more than 72 consecutive hours
4. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- You changed your mind after purchasing
- Buffering or quality issues caused by your internet connection or device
- Incompatibility with a device not listed in our supported devices
- Violation of our Terms of Service resulting in account suspension
- Partial use of a subscription period
- Free trial users — trials are provided at no cost and are non-refundable by nature
5. How to Request a Refund
To request a refund, contact us within 48 hours of your purchase via:
- 📧 Email: tvsubscriptionuk1@gmail.com
- 💬 WhatsApp: +44 7490 344053
Please include your name, subscription plan, payment date, and a description of the issue. We aim to respond to all refund requests within 24 hours.
6. Processing Time
Approved refunds will be processed within 5–10 business days, depending on your payment method. We will confirm the refund via WhatsApp or email once processed.
7. Contact Us
If you have any questions about our Refund Policy, please don't hesitate to get in touch:
📧 tvsubscriptionuk1@gmail.com
💬 WhatsApp: +44 7490 344053